FAQS

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.

A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.

Question: HOW TO CUSTOMIZE PRODUCTS?

QUESTION: ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?

Question:Why are your prices so cheap?

Question:WHAT SHOULD I DO IF THERE IS A PROBLEM DURING THE INSTALLATION?

Question:CAN I GET A FULL REFUND BECAUSE OF QUALITY ISSUES?

Question: HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

Question:HOW LONG DOES IT TAKE TO GET SHIPPING INFORMATION?

QUESTION: I HAVE A HIGH CEILING? CAN I CUSTOMIZE THE LENGTH OF THE RODS OR THE LENGTH OF THE CORD?

Answer: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.

If you do not know the specific extension, you can measure the height of the ceiling and send it to us.

We will help you ask our experienced designers and give you some advises according to the measurements.

Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer. Pleaase Contact us though

Answer: We will prepare special fittings for the vaulted ceiling, as shown in the picture. Can solve the hanging problem very well. Because of the special hanging ring, the accessories can be installed in the vaulted ceiling, we have many customers install the lighting through this way. it will be very simple. Please check on the pictures for the circled place in and the installation case.

Answer: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.

If you do not know the specific extension, you can measure the height of the ceiling and send it to us.

We will help you ask our experienced designers and give you some advises according to the measurements.

Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer. Pleaase Contact us though

Question: ARE BRONZE AND BLACK THE SAME COLOR?

Answer: Bronze and black are not the same color. If you need Matte black. You need to confirm with our customer service. Because the production process is different. 

Question:DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?

Answer:  Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

Usually, we will not encounter such problems. We have done many anti-fall tests. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods.

Please check on the picture.