If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.

If you do not know the specific extension, you can measure the height of the ceiling and send it to us.We will help you ask our experienced designers and give you some advises according to the measurements.

Contact us though :
Phone:+1(575)694-2725
Email:support@camilalamps.com
Part of cases form customers who have a high ceiling

If the light fixture needs to be installed on a vaulted ceiling, please contact us after placing your order. We will prepare special fittings for the vaulted ceiling.

lf you do not fnd a specific design of chandeier in our website that you like, please send us photos or drawings of the
lamps and you specify base size, color and material.
please contact us at support@camilalamps.com

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

We will send you an order confirmation email after you have placed the order. After your order is successfully processed and shipped, we will update you with your logistics tracking number by email. When your shipments are about to deliver, we will also update you with the logistics dispatch notification in the email.

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

Usually, we will not encounter such problems. We have done many anti-fall tests. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods.

We recommend checking if the parts of the lighting are complete one week before the installation in advance. Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product.
2). If you don't like it anymore, we'll give you a full refund.