Customer Questions & Answers

1. Question: How soon will I receive my product ?

  • Answer: Our normal lead time is 3-12 Days, some products need 12-20 Days by sea transportation.

2. Question: Why is the shipping time so long?

  • Answer:  We use the most stable shipping channel at present. We need to ensure the safety of the product during transportation and guarantee the timeliness to ensure that you can receive the satisfactory product.

3. Question: Will this work for a sloped ceiling?

  • Answer: Most of our chandeliers and single pendants can be used for sloped ceiling, if the size you purchased is over 50", please contact us to confirm whether it supports work for a sloped ceiling.

4. Question: Do you support designer collaborations?

  • Answer: Yes, we currently have more than 100 designers who have reached cooperation with us.Contact Us

5. Question: Is my shopping on your website guaranteed?

  • Answer: We are a verified official large lighting website. Products you buy on our website enjoy 30-day free return and 2-year warranty service.