Eloise Modern Branch Crystal Linear Chandelier
Eloise Modern Branch Crystal Linear Chandelier
Specification：
| Voltage: | 110V-120V/ 220V-240V |
| Material: | K9 Crystals |
| Wire Length: | Adjustable 118.1" Maximum (Support customization) |
| Light Source: | G9 |
| Bulb Included Or Not: | Yes |
| Dimmable: | Yes |
| Wattage | 5 |
| Sloped Ceiling Adaptable | Yes |
| Irradiation area: | 15 |
| Fixture Shape | Rectangle, Round |
| Hanging Method | Steel Wire |
| Warranty | 3 Years, 30 days no reason to return |
| Country of Origin | China |
Note:
- Contact us if sloping or vaulted ceiling.
- Requires installation by a licensed electrician.
- Certified to Damp UL electrical standards.
- We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after sale.
Please feel free to contact us by email when you have any questions.
Our email: support@camilalamps.com
Free shipping on all orders
Shipping method:
Express: Most wall sconces and pendants + Some small size Chandeliers
Estimated Delivery Time: 9 days - 14 days
Sea & Truck:Packages over 39 inches (100 cm) + Most Chandeliers
Estimated Delivery Time: 4-6 weeks
For more shipping information please feel free to read Shipping Policy
For more shipping information please feel free to Contact Us
If your new Camilalamps product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Our insurance policy is valid for 30 days (natural days).
Refund:（Refunds will take 7-10 days to arrive）
The refund will be made to the credit card you originally paid with.
Exchange:（Replacements will deliver in 9-14 days）
Defective, Damaged, Mis-shipped, Lost Items
For more shipping information please feel free to read Return and Exchange Policy
For more shipping information please feel free to Contact Us
Customization Process
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Initial Consultation: Customers are required to provide detailed product images and precise dimensions for the customization request.
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Quotation and Timeline: Our team prepares a comprehensive quotation detailing the cost of customization along with an estimated delivery date.
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Payment: Customers can proceed with payment using secure methods such as credit card,or bank transfer. To initiate the customization process, a 50% deposit is required upfront. The remaining balance must be settled prior to the release of the order for shipping.
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Design Confirmation: Our skilled designers create detailed drawings of the customized products based on the provided specifications. These drawings are then shared with the customer for thorough review and confirmation.
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Production Commences: Once the customer approves the drawings without any objections, we proceed with the production of the customized products. Our team diligently crafts each item to meet the specified requirements.
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Quality Assurance: Upon completion of production, we conduct rigorous testing to ensure the quality and functionality of the customized products. We capture videos and pictures to share with the customer, allowing them to confirm the product's adherence to their expectations.
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Final Delivery: Once the customer confirms their satisfaction with the customized products, we prepare the order for shipping. The finished items are carefully packaged and delivered to the customer's designated location.
Change owners/cancellation policy
For all custom lighting orders, changes and cancellations can only be accepted during the drawing confirmation stage and prior to the commencement of production. Once production has begun, orders cannot be canceled or modified.
Material specifications
Dimensions
Dimensions are provided with an accuracy to the nearest 1/4 inch. Please note that since all pieces are handmade, hand-tooled, and assembled, slight variations in measurements may occur.
For any further inquiries or clarifications, please do not hesitate to contact us:
Phone number: +1 (575) 694-2725
Email:support@camilalamps.com
Let customers speak for us
Frequently Asked Questions
Q: I have a high ceiling, can I customize the length of the rod or the length of the cord?
A: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
If you do not know the specific extension, you can measure the height of the ceiling and send it to us.
We will help you ask our experienced designers and give you some advises according to the measurements.
Contact us though：
Phone: +1 (575) 694-2725
Email: support@camilalamps.com
Part of cases form customers who have a high ceiling.
Q: How to hang from a vaulted ceiling?
A: If the light fixture needs to be installed on a vaulted ceiling, please contact us after placing your order. We will prepare special fittings for the vaulted ceiling.
Q: Do you replace parts damaged during shipping for free?
A: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Q: How to customize products?
A: If you do not find a specific design of chandelier in our website that you like, but you need to do is provide pictures or design drawing . Please send us photos or drawings of the lamps and you specify base size, color and material.
please contact us at support@camilalamps.com
Q: Are your products the same as those of well-known brands?
A: We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.
Q: What should I do if there is a problem during the installation process?
A: We recommend checking if the parts of the lighting are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
Q: Can I get a full refund due to quality issues?
A: We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
Customers Real Shot
Sizing Guide for Room
We offer custom services
We offer a custom service because we work very closely with crystal chandelier manufacturers that other online lighting stores or local brick and mortar stores simply cannot offer. If you don’t find a chandelier on our website that looks exactly like you expected, whether it’s related to size, color, or even style, please feel free to contact us at support@camilalamps.com and we’ll be ready to help.
Partners we have worked with successfully
Hot Series
Soltaire
Sun Marco
Hemiphere
Raindrop
